Terms & Conditions

Last Updated: 16 June 2026

1. Introduction

These Terms and Conditions govern your use of the PIA website located at www.itspia.com (the “Website”) and your purchase or use of any products, services, training programmes, workshops, memberships, coaching, consultancy, digital resources, templates, prompts, downloadable materials, and content made available through the Website.

By accessing the Website or purchasing any product or service, you agree to be bound by these Terms and Conditions.

2. Eligibility

2.1 The Website and our services are intended for individuals aged 18 or over.

2.2 By using the Website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

3. Intellectual Property

3.1 All content available on the Website, including but not limited to text, graphics, images, videos, training materials, recordings, prompts, templates, worksheets, course materials, software, branding, logos, and other content, is owned by or licensed to PIA and is protected by applicable intellectual property laws.

3.2 You may not copy, reproduce, distribute, modify, publish, sell, licence, share, or otherwise exploit any content without our prior written permission.

3.3 Course materials, recordings, templates, prompts, worksheets, and training resources are provided for your personal use only and may not be shared, redistributed, resold, or used for commercial purposes.

4. Prohibited Uses

You agree not to:

4.1 Resell, sublicense, or commercially exploit any Website content, products, or services.

4.2 Attempt to gain unauthorised access to our systems, networks, or data.

4.3 Use the Website or any of our products or services for unlawful, fraudulent, harmful, or misleading purposes.

4.4 Share login credentials, membership access, course materials, recordings, or other protected content with third parties.

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been breached.

5. Digital Products, Training Programmes and Refund Policy

5.1 Due to the digital nature of our products, services, training programmes, memberships, workshops, and downloadable content, all sales are final unless otherwise stated in writing.

5.2 It is your responsibility to ensure that you have selected the appropriate product or service before purchase.

5.3 By purchasing digital content, you expressly request immediate access to such content and acknowledge that access may affect any statutory cancellation rights that would otherwise apply.

5.4 No refunds, returns, exchanges, or credits will be provided for digital products, online training, memberships, workshops, coaching sessions, or downloadable resources once access has been granted.

6. Memberships and Subscriptions

6.1 Where a product is sold on a subscription basis, your subscription will continue until cancelled.

6.2 Cancellation will prevent future renewal charges but will not entitle you to a refund for the current billing period.

6.3 We reserve the right to amend subscription pricing upon reasonable notice.

7. Training Programmes and Events

7.1 We reserve the right to modify programme content, speakers, trainers, schedules, delivery methods, dates, or locations where reasonably necessary.

7.2 Where a live session cannot proceed as planned, we may provide an alternative date, trainer, format, or equivalent replacement.

8. AI-Generated Content Disclaimer

8.1 Some materials, exercises, templates, recommendations, examples, and resources provided through our programmes may be generated or assisted by artificial intelligence tools.

8.2 While we make reasonable efforts to ensure quality and accuracy, we do not guarantee that any AI-generated or AI-assisted content will be complete, accurate, error-free, or suitable for every individual’s circumstances.

9. No Guarantees

9.1 We provide educational, informational, and training resources only.

9.2 We do not guarantee any specific business, financial, professional, personal, social media, marketing, or income-related outcomes from participation in our programmes or use of our materials.

9.3 Individual results will vary based on numerous factors beyond our control.

10. Limitation of Liability

10.1 To the fullest extent permitted by law, PIA, its directors, employees, contractors, affiliates, advisors, trainers, partners, and licensors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Website or our products and services.

10.2 Our total liability in connection with any claim shall not exceed the amount paid by you for the relevant product or service during the twelve months preceding the claim.

10.3 Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

11. Disclaimer

11.1 All content, products, and services are provided on an “as is” and “as available” basis.

11.2 We make no warranties, express or implied, regarding availability, reliability, accuracy, completeness, fitness for purpose, or uninterrupted operation of the Website or our services.

12. Indemnification

You agree to indemnify and hold harmless PIA, its directors, employees, contractors, affiliates, and licensors from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising from:

Your use of the Website;
Your breach of these Terms;
Your misuse of our content, products, or services; or
Your violation of any applicable law or third-party rights.

13. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any changes will become effective upon publication on the Website. Continued use of the Website following such changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

For questions regarding these Terms and Conditions, please contact: [email protected]

Terms & Conditions